[Completed] Service Disruption: merton

[Aun Muhammad]

Services Affected: All

Server is under high load and we are actively checking it. Services are up but responding slow. We will post further updates shortly.

[Aun Muhammad]

Hi,

Server is still under high load and we are investigating it. More updates to follow..

[Aun Muhammad]

Hi,

Server is under DDOS (Distributed denial of service) attack and receiving very high number of http hits. We are working with our Data Center team to mitigate the attack.

[Aun Muhammad]

Hi,

We are placing the server behind Hardware Firewall Protection to mitigate the attack. More updates will be posted here.

[Aun Muhammad]

Hi,

Server is behind Hardware Firewall Protection now, we are still in communication with our Data Center Engineers to ensure that Hardware Protection is mitigating the DDOS attack.

[Aun Muhammad]

Hi,

Hardware Firewall Protection is currently mitigating the attack. Load on the server is normal and all services are up.

Kindly note that due to the algorithamic false positives, some legitmiate requests might be denied.

[Aun Muhammad]

Hi,

Although Server is still receiving high amount of traffic, but Hardware Firewall Protection is mitigating the attack. All services are responding, we will post further updates here..

[Aun Muhammad]

Hi,

Hardware Protection is still mitigating the massive amount of malicious traffic. While all services on the server continue to respond.

[Aun Muhammad]

Hi,

Hardware Firewall Protection is still in place and server is being monitored closely. Server load is normal and all services are up.

[Anshuman Gholap]

Hardware Firewall Protection is still in place and server is being monitored closely. Server load is normal and all services are up.

[Anshuman Gholap]

Server is under high load and all services are not responding, we are actively checking it. We will post further updates shortly.

[Anshuman Gholap]

All services are now back up and responding as normal, Hardware Firewall Protection is still mitigating the attack. We will continue to monitor the server and update this thread as necessary till the firewall is in place.

[Aun Muhammad]

Hi,

Server is running fine and all services are up and responding in prompt manner. Hardware Firewall Protection is successfully mitigating the attack.

[Aun Muhammad]

Hi,

Hardware Firewall Protection is still filtering malicious traffic successfully. Server is running fine and all services are up and responding. We will continue to monitor it.

[Aun Muhammad]

Hi,

We are still keeping server behind hardware Protection, as high number of malicious hits are still targeted to the server which are being filtered by Hardware Firewall. All services continue to run and respond fine.

[Aun Muhammad]

Hi,

The intensity of the attack has been reduced to a great extent, but Hardware Protection is still mitigating malicious traffic. We are keeping server under close monitoring to ensure stability of all services. Just to update again, Kindly note that due to the algorithamic false positives, some legitmiate requests might be denied.

[Aun Muhammad]

Hi,

Server is running fine and all services are up and responding in prompt manner. Hardware Firewall Protection is successfully mitigating the attack.

[Aun Muhammad]

Hi,

Server continues to run fine along with all services up and responding. Hardware Firewall is still in place, we are monitoring it closely.

[Aun Muhammad]

Hi,

Attack has been mitigated to a great extent, Hardware Firewall is currently mitigating only 3 - 3.5% of the traffic destined for the server. We will keep it monitored and will post further updates in a while.

Thanks for your cooperation and patience.

[Aun Muhammad]

Hi,

DDOS Attack has been mitigated and Hardware Firewall Protection has been removed now. Server is working fine, load is pretty normal, all services are up and responding promptly. We will continue to monitor it, Please feel free to contact Support department if you are still facing any issues.

We appreciate your patience and understanding in this regard.